Virtual CSR services

Your Agency's Service Team. Without the Overhead.

Dedicated, ProSpark-trained Virtual CSRs handle your policy service, renewals, endorsements, and customer support — so your team can focus on selling and growing your book of business.

Schedule a consultationSee what VAs do
35+% cost savings vs. in-house staff100% ProSpark trained & certifiedNo long-term contractsCancel anytime
What your VAs handle

Everything your service team does.

01

Policy Renewals, Remarkets & Quoting

Your Virtual CSR handles the entire renewal and quoting process — reviewing policies, shopping for better rates, and presenting options to you for your clients.

02

Applications & Endorsements

From new business applications to mid-term endorsements, Virtual CSRs prepare, send, and track all policy documentation as well as submit policy changes in the carrier system.

03

Certificates of Insurance

Quick COI generation for your commercial clients. Your Virtual CSR creates and delivers certificates on demand with a 2 hour or less turnaround.

04

Customer Service & Support

Trained Virtual CSRs answer client calls, handle billing questions, process change requests, and manage follow-ups.

05

Claims Intake & Support

When clients need to file a claim, your Virtual CSR can handle the intake — gathering details, filing with carriers, and keeping clients informed.

06

Data Entry & Management

Keep your agency management system clean and current. VAs handle policy data entry, task management, and documentation.

How it works

Up and running in days, not months.

  • Tell us your needsWe learn your agency's workflows, carrier appointments, management system, and service volume to train the right Virtual CSR for you.
  • We train your teamYour dedicated Virtual CSR(s) complete ProSpark training modules tailored to your agency's specific processes, carriers, and standards — 6 weeks for personal lines, 8 weeks for commercial lines — for an easy implementation into your agency.
  • Seamless integrationYour Virtual CSR works directly in your systems — handling tasks, answering phones, and servicing clients as a natural extension of your agency.
  • Ongoing quality assuranceRegular audits, performance tracking, and continuous training by our team through ProSpark ensure consistent, high-quality service.
Simple pricing

Flexible plans that scale with you.

Personal Lines Virtual CSR$2,800/moPerfect for Personal Lines Agencies
  • Dedicated Virtual CSR
  • Personal Lines service
  • ProSpark trained & certified
  • Agency system integration
  • Weekly or monthly performance reports
Cross Trained Virtual CSR$3,250/moPerfect for Commercial and Personal Lines Agencies
  • Dedicated Virtual CSR
  • Personal & Commercial Lines service
  • ProSpark trained & certified
  • Agency system integration
  • Weekly or monthly performance reports
Commercial Lines Virtual CSRContact SalesPerfect for Commercial Lines Agencies
  • Dedicated Virtual CSR to your agency
  • Commercial Lines service
  • ProSpark trained & certified
  • Agency system integration
  • Weekly or monthly performance reports

All plans include ProSpark training platform access for your VA team. Start with one Virtual CSR and scale as your agency grows — no long-term commitments required.

“Bailey Gilder and the team with ProSpark (formerly GRVA) have done a great job training their CSR's to handle the work flow for an independent agency. Our CSR Sharon is the best!”

Clinton MuddAgency Principal, Mudd Insurance

Ready to scale your service team?

Schedule a free consultation to learn how ProSpark Virtual CSRs can transform your agency's service operations.

Schedule a consultationOr call +1 (573) 349-3115