Licensed virtual agents

A licensed virtual agent, on your team.

Dedicated, ProSpark-trained Virtual Agents handle your policy service, renewals, endorsements, and customer support — so your team can focus on selling and growing your book of business.

Schedule a consultationSee what VAs do
No long-term contractsFlexible team sizesCancel anytime
60%cost savings compared to hiring full-time, in-house CSRs with benefits and overhead
24hrturnaround — most service tasks completed same-day or next business day
100%ProSpark trained — every VA is trained and certified through the platform
Service menu

Services your VAs handle.

01

Policy Renewals & Reshops

Your VA team handles the entire renewal process — reviewing policies, shopping for better rates, and presenting options to your clients. Keep retention high without tying up your CSRs.

02

Applications & Endorsements

From new business applications to mid-term endorsements, VAs prepare, send, and track all policy documentation so nothing falls through the cracks.

03

Certificates of Insurance

Instant COI generation for your commercial clients. Your VA team creates and delivers certificates on demand — no wait times, no bottlenecks.

04

Customer Service & Support

Trained VAs answer client calls, handle policy questions, process change requests, and manage follow-ups — delivering the same quality your clients expect.

05

Claims Intake & Support

When clients need to file a claim, your VA team handles the intake — gathering details, filing with carriers, and keeping clients informed throughout the process.

06

Data Entry & Management

Keep your agency management system clean and current. VAs handle policy data entry, task management, and documentation in HawkSoft, AMS360, or your preferred system.

The process

How it works: up and running in days, not months.

  • Tell us your needsWe learn your agency's workflows, carrier appointments, management system, and service volume to build the right team for you.
  • We train your teamYour dedicated VAs complete ProSpark training modules tailored to your agency's specific processes, carriers, and standards.
  • Seamless integrationYour VA team works directly in your systems — handling tasks, answering phones, and servicing clients as a natural extension of your agency.
  • Ongoing quality assuranceRegular audits, performance tracking, and continuous training through ProSpark ensure consistent, high-quality service.
Team sizes

A team that scales with you.

Starter1 VAPerfect for small agencies
  • Dedicated Virtual Agent
  • Personal lines service
  • ProSpark trained & certified
  • Agency system integration
  • Weekly performance reports
Growth2–3 VAsFor growing agencies
  • Dedicated VA team
  • Personal & commercial lines
  • ProSpark trained & certified
  • Agency system integration
  • Team lead coordination
  • Daily performance reports
  • Priority support
Enterprise4+ VAsFull-service teams
  • Everything in Growth
  • Dedicated team manager
  • Custom training programs
  • Phone queue integration
  • Multi-location support
  • Custom SLA agreements
  • Quarterly business reviews

Every team includes ProSpark training platform access for your VAs. Pricing coming soon — scoped to the hours and work you need. Start with one VA and scale as your agency grows, with no long-term commitments.

Contact us — ready to scale your service team?

Schedule a free consultation to learn how ProSpark Virtual Agents can transform your agency’s service operations.

Schedule a consultation