Your Agency's Service Team. Without the Overhead.
Dedicated, ProSpark-trained Virtual CSRs handle your policy service, renewals, endorsements, and customer support — so your team can focus on selling and growing your book of business.
No long-term contracts • Flexible team sizes • Cancel anytime
Compared to hiring full-time, in-house CSRs with benefits and overhead
Most service tasks completed same-day or next business day
Every Virtual CSR is trained and certified through the ProSpark platform
Everything Your Service Team Does. Done For You.
Our Virtual CSRs are trained insurance professionals who integrate directly into your agency's workflow and management systems.
Policy Renewals, Remarkets & Quoting
Your Virtual CSR handles the entire renewal and quoting process — reviewing policies, shopping for better rates, and presenting options to you for your clients.
Applications & Endorsements
From new business applications to mid-term endorsements, Virtual CSRs prepare, send, and track all policy documentation as well as submit policy changes in the carrier system.
Certificates of Insurance
Quick COI generation for your commercial clients. Your Virtual CSR creates and delivers certificates on demand with a 2 hour or less turnaround.
Customer Service & Support
Trained Virtual CSRs answer client calls, handle billing questions, process change requests, and manage follow-ups.
Claims Intake & Support
When clients need to file a claim, your Virtual CSR can handle the intake — gathering details, filing with carriers, and keeping clients informed.
Data Entry & Management
Keep your agency management system clean and current. VAs handle policy data entry, task management, and documentation.
Up and Running in Days, Not Months
We handle the recruiting, training, and quality assurance. You get a ready-to-work service team.
Tell Us Your Needs
We learn your agency's workflows, carrier appointments, management system, and service volume to train the right Virtual CSR for you.
We Train Your Team
Your dedicated Virtual CSR(s) complete(s) ProSpark training modules tailored to our specific processes, carriers, and standard for an easy implementation into your agency.
Seamless Integration
Your Virtual CSR works directly in your systems — handling tasks, answering phones, and servicing clients as a natural extension of your agency.
Ongoing Quality Assurance
Regular audits, performance tracking, and continuous training by our team through ProSpark ensure consistent, high-quality service.
Built for Agencies That Want to Grow Smarter
Whether you're a growing agency that needs more hands, or an established agency looking to reduce overhead — ProSpark Virtual CSRs give you the flexibility to scale service without the traditional costs.
Growing Agencies
Scale your service capacity without the overhead of hiring, training, and managing additional in-house staff.
Cost-Conscious Agencies
Get dedicated, trained service professionals at a fraction of the cost of full-time, in house employees.
CSR-Strapped Agencies
Free your existing CSRs and Account Managers from routine service work so they can focus on upselling, cross-selling, and client retention.
Multi-Location Agencies
Centralize your service operations with a consistent, well-trained team that works across all your locations.
“Bailey Gilder and the team with ProSpark (formerly GRVA) have done a great job training their CSR's to handle the work flow for an independent agency. Our CSR Sharon is the best! ”
Flexible Plans That Scale With You
Start with one Virtual CSR and scale as your agency grows. No long-term commitments required.
Perfect for Personal Lines Agencies
- Dedicated Virtual CSR
- Personal Lines Service
- ProSpark Trained & Certified
- Agency System Integration
- Weekly or Monthly Performance Reports
Perfect for Commercial and Personal Lines Agencies
- Dedicated Virtual CSR
- Personal & Commercial Lines Service
- ProSpark Trained & Certified
- Agency System Integration
- Weekly or Monthly Performance Reports
Perfect for Commercial Lines Agencies
- Dedicated Virtual CSR to your Agency
- Commercial Lines Service
- ProSpark Trained & Certified
- Agency System Integration
- Weekly or Monthly Performance Reports
All plans include ProSpark training platform access for your VA team.
Ready to Scale Your Service Team?
Schedule a free consultation to learn how ProSpark Virtual CSRs can transform your agency's service operations.